Refund policy
Refund & Cancellation Policy — Panchabati Bajaj
1) Scope
This policy applies to all payments made to Panchabati Bajaj, including advance payments for vehicle bookings and any other payments accepted through our website/payment gateway.
2) Advance-Only Online Payments
Online payments are accepted only as an advance for booking.
Full payment is not required online. The remaining amount must be paid at the showroom before delivery.
3) How to Request a Refund (Showroom Only)
All refund or cancellation requests must be initiated and processed in person at our showroom.
Please bring:
Valid government-issued ID
Original payment confirmation (SMS/email/receipt)
Booking reference/Order ID
Note: Refunds are not processed online, via phone, or by email.
4) Eligibility & Conditions
Refund eligibility is determined as per our Terms & Conditions, based on:
Booking stage and status
Vehicle allotment/registration status
Any commitments for accessories/insurance/financing
Compliance with timelines mentioned by our sales team
If a vehicle has been allotted/registered or delivery formalities are completed, refunds are generally not permitted.
5) Deductions & Charges
Non-refundable payment gateway/bank charges (if any) may be deducted.
Administrative/processing fees may apply, and will be disclosed at the showroom before processing.
6) Timelines for Refunds
Once approved, refunds are typically initiated within 7–10 working days.
Refunds will be credited via the original mode of payment, wherever feasible.
7) Cancellations
To cancel a booking, please visit the showroom.
Eligibility and deductions will be applied as per the Terms & Conditions and booking status.
8) Failed or Duplicate Transactions
If an online payment fails but is debited, it is usually auto-reversed by your bank/payment provider within 5–7 working days.
If the amount does not reflect back, visit the showroom with proof of debit for assistance.
9) Contact & Showroom Details
Panchabati Bajaj
Showroom Address: [Add full address here]
Phone: [Add phone number]
Email: info@krishnamotorsbajaj.in
10) Policy Updates
We may update this policy at any time. The latest version will be published on our website. Refund processing will follow the policy in force on the date you submit the request at the showroom.